Detailed Notes on Elasticsearch support
Detailed Notes on Elasticsearch support
Blog Article
Elasticsearch, Logstash, and Kibana enjoy the good thing about owning vivid and valuable communities. You've got our assurance of higher-quality support and one source of real truth as an Elasticsearch Support consumer, but the Elastic Neighborhood will also be a valuable source for you whenever you have to have it.
Should you be in totally free trial, you also are qualified to find the Elasticsearch Provider Common amount support for so long as the trial is active.
The principle target of support is to ensure your deployment demonstrates a green position and is accessible. There is not any assured Original or ongoing response time, but we do attempt to engage on each individual situation within 3 business days.
In the Elasticsearch Assistance Console: Visit the Support web page or pick out the support icon, that looks like a lifetime preserver, on any page from the console. Get in touch with us by electronic mail: [email protected]
Consist of the deployment ID that you want assist with, especially if you might have several deployments. You'll find the deployment ID about the overview site for the cluster in the Elastic Cloud Console.
For anyone who is on an Elasticsearch Assistance Normal subscription and you also are interested in moving to Gold or Platinum support, remember to Get hold of us. We also advocate you examine our best practices guideline for receiving the most out of the support expertise:
We can offer support whether your ecosystem is on-prem or from the cloud. Speak to our group to discuss your certain infrastructure and requirements, together with SLAs and protection wants.
For those who have any specialized thoughts that are not for our Support team, hop on our Elastic Group community forums and get solutions within the professionals during the community, such as persons from Elastic.
For end users without the need of an active subscription, stop by the Elastic Local community forums and obtain responses within the professionals from the Group, together with people from Elastic.
If you only signed up for any trial, you do not get entry to the Support Portal until eventually you subscribe. Instead, you can ask for support utilizing the other procedures in depth With this doc.
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Searching for crisis Elasticsearch support? Are you currently possessing operational troubles using your self-managed Elasticsearch cluster in generation environment?
In case you are a whole new buyer who just signed up for Elasticsearch Provider, it might take a number of hours for your Support Portal usage of be build. Should you have inquiries, achieve out to us at [email protected].
These subscription concentrations provide confirmed response situations for support difficulties, far better support protection hours, and support contacts at Elastic. What's more, it consists of support for the way-to and enhancement concerns. The exact support coverage relies on your membership level.
Elasticsearch, Logstash, and Kibana appreciate the advantage of acquiring lively and beneficial communities. You've got our assurance of high-high quality support and solitary supply of truth as an Elastic Cloud consumer, although the Elastic Group can even be a useful useful resource for yourself whenever you need to have it.
With the release of The brand new Support Portal, even In case you have an existing account, there's a chance you're prompted to update your password.
Include the deployment ID that you'd like assist with, particularly when you've got various deployments. The deployment ID can be found on the overview page to your cluster while in the Elasticsearch Assistance Console.
Some people promote support and then don’t wander the stroll. As being a pure open up resource enterprise, we are able to only differentiate on value and support, and we treatment deeply about preserving good support and solving our consumers’ challenges immediately.
Contact us along with a member Elasticsearch support of our crew will arrive at out to you in just minutes We’ll speedily assist you to obtain a agreement in place so we could possibly get to work resolving your Elasticsearch difficulties and Get the environment operational as speedy as you possibly can.
Just open up a case to let us know the name and electronic mail address you would like to get extra. When opening a circumstance, there are a few belongings you can perform to obtain aid more rapidly: